Company Description

PFS is a tested-and-proven Global Commerce Operations Partner with solutions spanning branded fulfillment services, high-touch customer care, intensive fraud management offerings, and scalable order management services. Our highly customizable solutions help SMB eCommerce businesses grow through differentiated brand experiences. PFS solutions support YOUR business needs first & foremost. Working closely with your team, we customizes our solutions to build an operation that supports your requirements while providing flexibility to adjust and expand with your business over time. This is proven repeatedly throughout PFS’ successful client partnerships spanning 20+ years of experience. • Support for rapid growth: Many PFS clients experience great success with our eCommerce solutions, often dramatically exceeding growth projections. Our solution flexibility enables us to successfully support changing business requirements due to such rapid growth. • Support for long-term operations: PFS’ solution flexibility means we have the ability to support your needs today and in the future as your business evolves over time. Our long-term support for many brands extends more than 10 years, with some going even further back to the late 1990s. PFS works closely with brands to keep solutions current and on track with your goals. • Support for multi-brand solutions: PFS supports single brand solutions as well as multi-brand solutions. We support one major beauty client whose solution includes support for 17 unique brands, many of them SMB businesses. • Support for your goals: PFS supports our client’s goals first. This means putting client goals ahead of our own. Through the years, PFS has happily supported a number of brands to a point that meant achieving growth goals that enabled them to move operations in-house. Exceed customer expectations through loyalty-inspiring service at every touchpoint with PFS’ highly customizable operations. • Customizable Technologies: PFS’ stable, scalable, omni-channel order management services provide a unique environment just for your business. Through our powerful technologies, we support the full order-to-cash cycle – payment processing and fraud management, reporting, financial authorizations, order splitting, back order capabilities, and more. • Flexible Fulfillment Operations: Customized e-pack-ship processes maximize efficiency, accuracy, and quality control throughout our 2+ million square feet of global distribution space. Our technology-driven solutions provide convenient returns processing, support cost-saving freight management, and enhance customer experience through value added services such as personalization capabilities. • High-touch Customer Care: Make customer concerns a top priority through multilingual customer support from PFS’ contact centers located in the US, Canada, the UK and Mexico. We train agents to support your brand via phone, email and live chat interactions and offer AI chatbot capabilities. Our advanced customer service tool guides customer interactions for more efficient and responsive support. PFS is the operations division of PFSweb, Inc., a global commerce provider creating seamless digital experiences by marrying LiveArea, a global commerce agency, consultancy, and systems integrator, with PFS, a first-class, innovative operations provider.


  • Demand Planning/ Stock Management
  • Go to Market Strategy/Launch Strategy
  • New Business Development (Expand Distribution)
  • Sales Planning
  • Web design (UX/UI)

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